Hey There, I am Malia Martin. When a user needs assistance on an HP computer, HP Support Assistant can help. Your HP model and serial number are displayed, as well as whether or not the latest firmware update has been installed. You can also run diagnostics and keep all of your HP products in one place to keep them up to date (software/firmware) and whether they are still under warranty. A knowledge database was also available, as well as a few support cases to assist you in the event of a problem..